The 5 BEST Review & Reputation Management Agencies in 2023

By: Nate Fineberg
May 11, 2023
The 5 BEST Review & Reputation Management Agencies in 2023

Online review and reputation management agencies can help your company repair and build a positive brand image. Whether you’re a small local business or a large enterprise, having a positive online reputation is crucial to growing your business. 

In fact, 88% of consumers will trust online reviews as much as personal recommendations. 

Reputation Management Statistics

Source: Wyzowl

High star ratings have a positive correlation with your bottom line, as every one-star increase can lead to a 5 to 9% increase in total revenue. 

In this post, you’ll learn about the five best review and reputation management agencies and find out which one is the right choice for you. 

#1: Group6 Interactive – The Best Reputation Management Agency

Group6 Interactive - Review &Amp; Reputation Management

Group6 Interactive is a Vermont digital marketing agency specializing in online reputation management, web design, and web development. 

Unlike other agencies, we offer a completely done-for-you service – so you don’t have to lift a finger. That’s right, with other agencies, you only get their software and you’ll have to set up and do everything. But not with us… 

We will set up everything for you – your review site profiles, emails, and integrate social accounts you want reviews on (we have access to 100+ review platforms.) That way, your strategy will be aligned with the best practices from our team of experts for optimal results. We will also reach out to you every month to make sure everything works properly and tell you how we will accelerate the results even further.

Businesses that want to hand off reputation management to a team of experts should partner with us. The results speak for themselves.

The Results:

We were able to drive such results with 15+ of our clients across different industries:

  • 1,500% Increase in total reviews in 5 months
  • 260+ Review increase in 3 months
  • 4.5 Average review rating


Reputation management costs can vary depending on your industry, your goals, and the other marketing services you utilize. Call our team for a detailed strategy session to get an estimate for your review management needs.

Best Features: 

  • Multiple channel review requests. Our team sends friendly request reminders via text or email to encourage more positive reviews on third-party platforms like Google or Yelp. We’re going to do that sophistically, so you can get constant reviews, month after month.
  • Customer feedback social share. We’ll automatically share your 5-star reviews on social media and encourage customers to leave reviews on their preferred platforms. 
  • Monitoring and alerts. You’ll know about new reviews as they come up with real-time alerts. Our experts can respond to all reviews and comments with brand mentions, allowing you to focus on your business. 
  • Reporting. You’ll receive detailed monthly reports that show your progress and all the feedback you’ve gained. From there, our team strategizes new ways to boost your presence based on your current weaknesses. 

Not sure whether we’re the right fit – or can’t wait to get started?

Get Your Reputation Report Card – It’s FREE.

#2: Bright Local – Best for Small Businesses

Brightlocal Review &Amp; Reputation Management

BrightLocal is an all-in-one review management solution (A.K.A you’re only getting software, not professional services) that helps you monitor, respond and get more reviews on the most important third-party sites. This platform displays all your reviews and ratings in one place, giving you a clear overview of how you and your clients are doing.

Over 5,000 innovative brands and agencies like Ikea, Hilton, and iProspect trust BrightLocal to enhance their local search visibility and improve their online reputation. 

BrightLocal is great for small businesses that want a scalable solution to manage in-house without an SEO agency. Their platform provides simple DIY features to monitor and respond to reviews from over 80 review sites. Their campaign templates also make collecting more reviews easy and boost your brand reputation. 


Starting at $35/month for a single business to $90/month with their best plan. 

Best Features: 

  • Analytics. Track your campaign performance to discover insights to boost engagement and receive even more feedback.
  • Monitor reviews. Stay alert and see all of your reviews from every review site. You can respond quickly by entering your response in the platform without leaving the dashboard.
  • Showcase reviews. BrightLocal lets you add review widgets to your website, which takes your positive reviews from various sites and displays them on key pages to boost trust.
  • 80+ review sites tracked. It tracks review sites by industry and country.

#3: Bird Eye – Best for Local Businesses 

Birdeye Review &Amp; Reputation Management

Bird Eye is more than a reputation management agency. Their entire software is designed to attract, convert and delight customers, providing a more holistic solution than just improving brand image. 

Bird Eye is best for local businesses like dentists, restaurants, hair salons, and other in-person services. That’s because the appointment widget, text campaigns, and listing profile builders serve to capture more in-person clients. 

Their reputation management services allow you to build out optimized listing profiles on these sites to serve as a marketing tool to attract more leads to your business. Like many other platforms, you can also monitor and respond to every review. 


Starting at $299/month – the pricing is customizable, depending on your needs, number of employees, and more.

Best Features: 

  • Listings and Reviews: Build attractive listing profiles across many third-party review sites that help to drive traffic to your site. You can also monitor reviews from over 200+ sites from a single dashboard to help maintain a spotless reputation on the internet. 
  • Messaging and Social: Message customers through every step of the customer journey through SMS or social media. 
  • Google Seller Ratings: Integrates your reviews to Google Seller Ratings. This means you can display your customer reviews, which take the average rating of your collective reviews, and place it onto your Google Ads. 
  • Surveys and Insights: You can send surveys and receive analytics on your customer experience. These surveys capture the overall sentiment about your brand so that you can meet your customer’s needs. 

#4: Podium – Best for Capturing Reviews Automatically

Podium Review &Amp; Reputation Management

Podium takes a hands-off approach to review management. It sends automated text messages requesting your customers for a review on many key sites like Google, Facebook, and Yelp. From there, you can track your reviews and respond using an AI-powered bot designed to optimize your answers. 

With their review capturing method, Podium claims they can double your monthly reviews in under 60 days, which will inevitably boost your total foot traffic and web traffic. 

Podium is designed for businesses that want to quickly capture as many positive reviews as possible through an automated approach. However, if you need more comprehensive brand-building or rebranding measures, you may need a specialized agency to deal with negative reviews. 


Starting at $249/month all the way up to a $599/month plan with no limits.

Best Features: 

  • Reviews: Podium provides AI-powered response suggestions and lets you automate review invites by sending an SMS text.
  • Website Chat: This widget lets interested prospects start a conversation with your brand through text without being tied down to a computer. This feature collects their name and phone number, so you can keep an ongoing dialogue to help answer their questions and ultimately close more sales. 
  • Text Marketing: Podium lets you send personalized marketing messages through text. The platform lets you track the success of these text campaigns to see their open rates, responses, and transactions. 
  • Inbox: Respond to all customer messages in one inbox. The platform supports texts, email, voice, and video messaging, so you can provide a seamless experience. 

#5: Reputation – Best for Social Media Reputation Management 

Reputation Review &Amp; Reputation Management

Reputation is one of the few services providing reputation management for third-party review sites and social media. Third-party sites are only a part of the puzzle. Customers post their sentiments on social media, whether you’re on there or not. Sometimes they may post a review on your company’s social page, but other times, they may publicly @ mention your business name. 

Fortunately, Reputation can monitor brand keywords, so you can track your and competitors’ mentions across social platforms. 

Another unique feature is the ability to compare your reputation score and other performance metrics to your primary competitors. It takes the public data online, so you can see how your measures are up. Like the other platforms, you can also optimize your third-party review listing profiles by managing your content for accuracy and marketing purposes.


Their services start at $99 a year, however, their pricing is hyper-customizable, so you’ll have to directly reach out to them to find out the pricing (which can sometimes get quite expensive.)

Best Features: 

  • Business Listings: Manage and optimize listings from third-party review sites.
  • Social Suite: Take reputation management to social by gathering all brand mentions, so you can respond to them on social media. 
  • Reviews and Review Booster: Send review requests and remind survey respondents to add their reviews on third-party sites. You can also monitor reviews from the platform. 
  • Competitive Intelligence: Compare key performance metrics like review volume, star ratings, Reputation Score, and response rate industry benchmarks from the dashboard. 

What’s Your Favorite Review & Reputation Management Agency?

When a prospect researches your business online, your reviews must convince them that you’re a reputable business they can trust. 

These agencies are designed to increase your positive reviews by using marketing campaigns to encourage customers to leave their feedback. As your rating and the total number of reviews increase, you’ll naturally climb up the rankings for these sites, letting you scoop up those bottom-of-funnel prospects.

While all the platforms have their place, Group6 Interactive is the only agency from our list that can provide personalized brand management services to meet your specific goals. Unlike other agencies, we don’t just give you expensive software and let you sweat. 

Instead, we assign you your own reputation management success team which will have only one responsibility – to make your brand grow and get as many positive reviews as possible. Our team will set up everything for you, constantly monitor any negative and positive reviews, so no review will be left without a response, and ensure a stable stream of reviews, month after month with our secret reputation-success plan.

Give us a call today or get a free reputation report card and maximize your reputation & sales now!

Written by:
Nate Fineberg
Nate Fineberg is the owner, president and CEO of Group6 Interactive. With a long history in the creative space as a high performing web developer, he has decades of enterprise level industry experience. Before starting Group6 Interactive, Nate worked as a web developer at IDEA, a Houston Texas based creative agency before moving on to SONY, located in San Diego California, as a senior Web Developer.
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