Online review and reputation management agencies can help your company repair and build a positive brand image. Whether you’re a small local business or a large enterprise, having a positive online reputation is crucial to growing your business.
In fact, 88% of consumers will trust online reviews as much as personal recommendations.
High star ratings have a positive correlation with your bottom line, as every one-star increase can lead to a 5 to 9% increase in total revenue.
In this post, you’ll learn about the five best review and reputation management agencies and find out which one is the right choice for you.
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Group6 Interactive is a Vermont digital marketing agency specializing in online reputation management, web design, and web development.
Unlike other agencies, we offer a completely done-for-you service – so you don’t have to lift a finger. That’s right, with other agencies, you only get their software and you’ll have to set up and do everything. But not with us…
We will set up everything for you – your review site profiles, emails, and integrate social accounts you want reviews on (we have access to 100+ review platforms.) That way, your strategy will be aligned with the best practices from our team of experts for optimal results. We will also reach out to you every month to make sure everything works properly and tell you how we will accelerate the results even further.
Businesses that want to hand off reputation management to a team of experts should partner with us. The results speak for themselves.
We were able to drive such results with 15+ of our clients across different industries:
Reputation management costs can vary depending on your industry, your goals, and the other marketing services you utilize. Call our team for a detailed strategy session to get an estimate for your review management needs.
Not sure whether we’re the right fit – or can’t wait to get started?
Get Your Reputation Report Card – It’s FREE.
BrightLocal is an all-in-one review management solution (A.K.A you’re only getting software, not professional services) that helps you monitor, respond and get more reviews on the most important third-party sites. This platform displays all your reviews and ratings in one place, giving you a clear overview of how you and your clients are doing.
Over 5,000 innovative brands and agencies like Ikea, Hilton, and iProspect trust BrightLocal to enhance their local search visibility and improve their online reputation.
BrightLocal is great for small businesses that want a scalable solution to manage in-house without an SEO agency. Their platform provides simple DIY features to monitor and respond to reviews from over 80 review sites. Their campaign templates also make collecting more reviews easy and boost your brand reputation.
Starting at $35/month for a single business to $90/month with their best plan.
Bird Eye is more than a reputation management agency. Their entire software is designed to attract, convert and delight customers, providing a more holistic solution than just improving brand image.
Bird Eye is best for local businesses like dentists, restaurants, hair salons, and other in-person services. That’s because the appointment widget, text campaigns, and listing profile builders serve to capture more in-person clients.
Their reputation management services allow you to build out optimized listing profiles on these sites to serve as a marketing tool to attract more leads to your business. Like many other platforms, you can also monitor and respond to every review.
Starting at $299/month – the pricing is customizable, depending on your needs, number of employees, and more.
Podium takes a hands-off approach to review management. It sends automated text messages requesting your customers for a review on many key sites like Google, Facebook, and Yelp. From there, you can track your reviews and respond using an AI-powered bot designed to optimize your answers.
With their review capturing method, Podium claims they can double your monthly reviews in under 60 days, which will inevitably boost your total foot traffic and web traffic.
Podium is designed for businesses that want to quickly capture as many positive reviews as possible through an automated approach. However, if you need more comprehensive brand-building or rebranding measures, you may need a specialized agency to deal with negative reviews.
Starting at $249/month all the way up to a $599/month plan with no limits.
Reputation is one of the few services providing reputation management for third-party review sites and social media. Third-party sites are only a part of the puzzle. Customers post their sentiments on social media, whether you’re on there or not. Sometimes they may post a review on your company’s social page, but other times, they may publicly @ mention your business name.
Fortunately, Reputation can monitor brand keywords, so you can track your and competitors’ mentions across social platforms.
Another unique feature is the ability to compare your reputation score and other performance metrics to your primary competitors. It takes the public data online, so you can see how your measures are up. Like the other platforms, you can also optimize your third-party review listing profiles by managing your content for accuracy and marketing purposes.
Their services start at $99 a year, however, their pricing is hyper-customizable, so you’ll have to directly reach out to them to find out the pricing (which can sometimes get quite expensive.)
When a prospect researches your business online, your reviews must convince them that you’re a reputable business they can trust.
These agencies are designed to increase your positive reviews by using marketing campaigns to encourage customers to leave their feedback. As your rating and the total number of reviews increase, you’ll naturally climb up the rankings for these sites, letting you scoop up those bottom-of-funnel prospects.
While all the platforms have their place, Group6 Interactive is the only agency from our list that can provide personalized brand management services to meet your specific goals. Unlike other agencies, we don’t just give you expensive software and let you sweat.
Instead, we assign you your own reputation management success team which will have only one responsibility – to make your brand grow and get as many positive reviews as possible. Our team will set up everything for you, constantly monitor any negative and positive reviews, so no review will be left without a response, and ensure a stable stream of reviews, month after month with our secret reputation-success plan.